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Notification of ticket update

Support & DocumentationPanelSupport

It would be great if you always get a notification on the website when a support ticket changes (new message), otherwise you always have to look at the email or update it manually. This would make the support more efficient as you can react faster and the supporter can continue faster without having to think about it all the time.

Posted by CreateTec ·
Status: Completed5 comments

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Comments5

  • zaphosting

    Team•

    Dec 22, 2025

    Pinned

    We’ve implemented a new notification for unread ticket replies!
    While navigating through the interface, you’ll see a notification similar to the one shown in the screenshots.


    We’re now looking for feedback on how useful this notification actually is and whether it helps or feels more annoying than helpful.

    • YuvrajVermaYT

      •

      Dec 25, 2025

      Hey!
      It works well, but it needs some improvements.
      For example, if I have two tickets and I get a reply on one of them, the system shows that I got replies on both. It shows two unread tickets.

    • CreateTec

      •

      Jan 30

      I think it is better now then before. Maybe it would be nice if you also get a notification sound like you do with these discount codes.

  • fivepdcz

    •

    Dec 11, 2025

    Agreed! Would be nice to have this

  • zaphosting changed status to Under Review
    Team•

    Dec 11, 2025

    We’re checking this out! 🔍
    Our team is reviewing the details to see how it fits into our roadmap.