Ticket Update Notifications - Improvement Needed

You’ve implemented a notification for unread ticket replies, which is a really useful feature. It helps a lot because you don’t have to constantly check emails or manually refresh tickets, and you can respond faster when support replies.

However, there is currently a problem with how the notification works when you have more than one ticket. If I get a reply on just one ticket, the dashboard shows unread replies on all tickets. It also shows a notification in the partner menu as well, and I have to click through different tickets and menus to make everything go back to normal.

Ideally, only the ticket that actually received a new reply should be marked as unread, and the notification should disappear as soon as that ticket is opened. Right now, it feels confusing and can become annoying when managing multiple tickets.